Front Desk Agent (Part-Time)

Local Job Overview: Ankeny

Role Essentials

• Employer: Lexima (Hiring in Ankeny)
• Based in: Ankeny, IA (a central Ankeny location)
• Position: Front Desk Agent (Based in Ankeny)
• This Ankeny-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Lexima team in Ankeny, IA is growing.
• Benefit from working in Ankeny, a key hub for the Transportation, Delivery, Logistics industry.

Compensation & Benefits

• Compensation:
• Benefits: A comprehensive benefits package is included.
• Clear growth pathways at our Ankeny office.

Position Scope

• Apply your your professional skills skills at our Ankeny location.

---

The Aloft Jacksonville is looking for a Part- Time Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior servic\n...\ne skills in dealing with clients, guest, and co-workers.\nResponsibilities\n• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.\n• Handle check-ins and check-outs in a friendly, efficient and courteous manner.\n• Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.\n• Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).\n• Ensure delivery of packages, mail and messages as needed to guests.\n• Follow all Lexima/Brand credit policies.\n• Be aware of all rates, packages, and special promotions.\n• Be familiar with all in house groups.\n• Be aware of closed out and restricted dates.\n• Obtain all necessary information when taking room reservations and follow rate quoting guidelines.\n• Fully understand and be able to operate all relevant aspects of the front desk computer system.\n• Focus on his/her role in contributing to guest satisfaction surveys.\n• Demonstrate appropriate phone skills.\n• Use Lexima/brand selling guidelines as part of the inquiry call process.\n• Consistently perform above average in the mystery call process.\n• Follow up on all wait list reservations.\n• Manage suite inventory.\n• Complete shift responsibility checklist.\n• Keep front office area clean and organized.